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Frequently asked questions.

Find answers to common questions about eSIMs, installation, and our services. Can't find what you're looking for? Contact our support team.

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Frequently asked questions.

What is an eSIM and how does it work?

Is my phone compatible with eSIM technology?

How do I install and activate my Lotsotravel eSIM?

Can I use my physical SIM and a Lotsotravel eSIM at the same time?

Does a Lotsotravel eSIM come with a phone number?

Will I lose my WhatsApp or iMessage if I use a Lotsotravel eSIM?

Can I share my Lotsotravel eSIM data using a mobile hotspot?

How many eSIM profiles can I store on my device?

When should I install and activate my Lotsotravel eSIM?

What should I do if my Lotsotravel eSIM runs out of data?

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