Guided fix

    eSIM not working? Let's fix it.

    Do not delete the eSIM profile

    Most travel-eSIM QR codes are single-use. Once you install and then delete, the activation code is spent and cannot be re-scanned. If you do need a fresh install, ask us for a new code first.

    Step 10%
    Quick question

    First — is Airplane Mode switched off?

    Airplane Mode cuts every radio in the phone, so a perfectly healthy eSIM looks exactly like a broken one. It gets left on after a flight more often than you would think. Check your status bar for the aeroplane icon.

    Would rather read the whole thing?

    Every fix in this flow comes from our written guides, which cover the same ground with more background.