Effective Date: October 15, 2025
Please read these Terms of Service (the "Terms") carefully before using the Lotsotravel eSIM service. By purchasing, activating, or using any eSIM data plan ("Service") offered by Lotsotravel ("we," "us," or "our"), you ("Customer" or "You") agree to be bound by these Terms.
1.1. Agreement: These Terms constitute a legally binding agreement between you and Lotsotravel. If you do not agree to these Terms, you may not purchase or use our Services.
1.2. Modifications: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the Service after any modification indicates your acceptance of the revised Terms.
2.1. The Service: Lotsotravel provides prepaid, non-subscription Embedded SIM (eSIM) profiles and associated mobile data plans ("Plans") for use in various international destinations, enabled through agreements with global mobile network operators ("Partner Networks").
2.2. Data Only: The Plans are typically data-only unless explicitly stated otherwise (e.g., if a plan includes talk or text). The Service is not intended as a replacement for primary domestic mobile service.
2.3. Prepaid Service: All Services are sold on a prepaid basis. You will not incur any unexpected roaming or overage charges from Lotsotravel. Once the purchased data limit is reached or the validity period expires, the service will cease unless a top-up or new Plan is purchased.
3.1. Device Compatibility: You are solely responsible for ensuring that your mobile device is eSIM-compatible and carrier-unlocked before purchasing a Plan. Lotsotravel is not responsible for refunding purchases due to incompatible or locked devices.
3.2. Activation: You are responsible for following the provided instructions to install and activate the eSIM profile. The Plan's validity period (e.g., 7 days, 30 days) and data allowance typically begin upon the earlier of:
3.3. Proper Use: You agree not to use the Service for any abusive, illegal, fraudulent, or unauthorized purpose, including but not limited to:
3.4. Account Information: You agree to provide accurate and complete information when creating an account or making a purchase. You are responsible for maintaining the confidentiality of your account credentials.
4.1. Network Dependence: Service coverage, speeds, and quality are provided via third-party Partner Networks and are therefore not guaranteed. Service performance may be affected by:
4.2. Loss of Service: Lotsotravel will use reasonable efforts to correct any Service faults promptly. However, we are not liable for temporary service interruptions due to network maintenance, failures of Partner Networks, or circumstances beyond our reasonable control.
4.3. Traffic Management: Our Partner Networks may employ reasonable network management practices, which could include measures like throttling (reducing speed) during periods of congestion or excessive usage, in accordance with their Fair Use Policies.
5.1. Pricing: All prices are as displayed on the Lotsotravel website or app at the time of purchase and are subject to change without prior notice.
5.2. Payment: Payment for all Services must be made in full at the time of purchase.
5.3. Refund Policy: Due to the digital nature of eSIMs, our refund policy is strict. Refunds are generally available only for unactivated eSIMs within a specified number of days (e.g., 14 days) of purchase. No refunds will be issued for:
5.4. Cancellation: You may delete your eSIM profile from your device at any time, but this does not entitle you to a refund.
6.1. Suspension or Termination by Lotsotravel: We may immediately suspend or terminate your use of the Service without notice if:
6.2. Effect of Termination: Upon termination, your right to use the Service immediately ceases, and no refund will be provided for any remaining data or validity period.
7.1. Disclaimer: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." LOTSOTRAVEL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
7.2. Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOTSOTRAVEL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.
7.3. Total Liability: IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL AMOUNT YOU PAID TO US FOR THE SPECIFIC PLAN GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
8.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., the State of California, without regard to its conflict of law principles].
8.2. Dispute Resolution: Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by binding [Insert Method, e.g., arbitration, or be subject to the exclusive jurisdiction of the courts of [Insert City/Region]].
Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Service, you consent to the collection and use of information as outlined in the Privacy Policy.
If you have any questions about these Terms of Service, please contact us at:
Lotsotravel
Email: support@lotsotravel.com
Website: www.lotsotravel.com